Refund policy

Purchases on ClavSI (subscriptions and credit packs) are sold directly by Bertuprojects, VAT no. 14276770964, based in Milan, Italy. Payments are processed by Stripe, which acts as payment service provider and not as seller: refund requests are sent to us, and we are the ones who review them and issue the refund.

1. Within 14 days of your first purchase

You can request a refund within 14 days of the first payment of a subscription or of the purchase of a credit pack. If you have already used part of the credits from that purchase, the refund is proportional to the unused credits.

2. Subscription renewals

Monthly and annual subscriptions renew automatically at the end of each period. Renewal payments are not refundable, except where required by the law of your country. You can cancel at any time from Plans → Manage: the subscription stays active until the end of the period already paid for and then no longer renews.

3. Credits

Plan credits are reset at every renewal and do not roll over from one period to the next. Credits bought with packs stay on your balance and do not expire. Credits cannot be converted into money, except for the refund described in section 1.

4. How to request a refund

Write to [email protected] from your account's email address (or stating it in the message), with the purchase date and, if you like, the reason. We reply within 5 business days and, if the refund is due, we issue it straight away. The refund goes back to the payment method used for the purchase (card or PayPal); how long it takes to show up depends on your bank or PayPal, usually 5 to 10 business days.

5. Your statutory rights

This policy does not limit the rights granted to you by the law of your country, including the right of withdrawal and the legal guarantee of conformity for digital content and services under the Italian Consumer Code (Legislative Decree 206/2005). If consumer protection rules give you greater rights, those apply.